The Gig: Do you prefer offering technical advice and solving real-world problems, or developing software? You can't make up your mind?

Join our global team where you can enjoy both customer integration support and coding.Beyond Now is an international leading ecosystem orchestration and digital platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and SaaS BSS. The headquarter is in Austria, however we're building our team globally with the best people, and that's where you come in.


(Junior) Customer-Centric Integration Support Engineer (m/f/x)

One part engineer, one part ops sidekick, one part support superhero, one part customer chaos resolver.

Graz, AUT | Hybrid | Full-time (38.5h/week) or Part-time (min 20h/week, initially limited to finish study, then full-time) | Immediate Start

What you’ll be doing:

You’ll join our agile engineering & consulting team to merge technical expertise with operational support, building and maintaining customized applications and resolving customer requests. In this multifaceted role, you mainly will…

  • advice self-determined customers (technicians, not sales) how to transfer their processes to Infonova (our software).

  • technically support our customers during their integration planning and development process (with a helping hand from our senior team members a.k.a. your guide through the fire) and collaborate as a technical communication interface.

  • assist with application deployments, system monitoring, and basic troubleshooting (hands on but not helpdesk)

  • maintain CI/CD pipelines, automation scripts and operation tools.

  • work closely with our awesome engineering, consulting, product and support teams to learn best practices.

  • never forget important details, as you contribute to technical documentation and the customer’s support knowledge base.

  • Independently help people and yell at logs, while you don’t mind wearing multiple hats (bonus if one is a wizard hat).

What you bring to the role:

  • You have (almost) completed IT education (HTL is minimum; FH, TU - in Software Engineering, Design & Management, eHealth, Information and Computer Engineering or similar) or comparable self-learned IT skills.

  • You have first relevant object-oriented coding experience (Java, Typescript or Python - pick your weapon) from professional, student, private projects, or internships (0.5-3 years is beneficial) - that’s a must.

    • Web development is a benefit. Professional experience in customer support is a plus.

    • Familiarity with Git, command-line tools, cloud services, ticket processing (e.g. Jira), fearlessness of CI/CD pipeline – these are nice to haves.

  • You learn continuously; work analytically and independently but also utilize your network and can hand over things.

  • You are flexible - in general and in your head (i.e. always able to adapt quickly to new things, switch perspectives).

  • You are an inspiring team player, actively listen and proactively suggest with solution-oriented ideas.

  • You have valid work and resident permit for Austria.

  • You have excellent English communication skills (German is an asset), can explain complex issues in a target group-orientated way. You really enjoy interacting with customers (“customer is the king” mindset) and aim to help them.

What’s in it for you:

  • A few Beyond Now Benefits (more to come – stay curious!):

  • Way of Working: It never gets boring. Technically, you’ll get a very broad overview of enterprise software and marketplace integration (and everything around). You’ll work self-organized on international projects, covering a variety of topics (in breadth not depth) and constantly expanding your knowledge.

  • Development: Real mentorship, impact and growth for early career seekers, wanting a different path but stay in technology.

  • State of the art: We have been using agile methods for more than 15 years. Learn from this experience and still retain our start-up mindset – while keeping the standards for the quality of customer care high.

  • Joy: You’ll become a part of a team that’s there to help and laugh with you, not at you. Good cooperation and togetherness are essential elements of our company philosophy.

  • Compensation: The minimum salary is EUR 3.200,- gross/month (14x) on a full-time basis. However, we offer a salary which is above the minimum of Austrian IT collective agreement and in line with the market, depending on your specific qualifications and professional experience.

  • Be “Beyond”, find out more about us and what’s in it for you on our website: https://www.beyondnow.com/en/company/careers/work-at-beyond/

What’s next:

Apply for position now

Apply with LinkedIn
This applies for applications in AT: We are very proud of our flexible working time model (no core times, up to 60% home office). We are equally excited about our modern office and the team spirit. If you are applying for a job in AT, please confirm that you are aware that the office is in Raaba and that you can be physically present in the office at least ~ 2-3 times per week (or sometimes more if there is a special need)
Are you open to relocation?
My role in a project / group work - which 2 statements apply to you most often?
How did you learn about us?